Support
Frequently Asked Questions.
Getting started, accounts and more
Getting Started & Setup
How do I download the app?
On your iPhone, open the App Store and search for inspectagram. Download the app and tap the owl icon to open it.
How do I sign up?
Start by downloading the app from the App Store and choosing a plan that fits your business needs. Your subscription is managed through your Apple ID.
How do I log in for the first time?
Open the app and sign in using the Apple ID you used to subscribe. Use the same Apple ID in the app and in inspectaHUB so everything stays connected.
What devices does Inspectagram® currently work on?
inspectagram is currently available on iPhone where the majority of our users work. Support for Android devices is planned for the future, but no official release date has been set.
How do I set up inspectaHUB?
Sign in to inspectaHUB in your browser at admin.inspectagram.io using the same Apple ID you use in the app.
From there you can set company details, business hours, time off and connect your online booking link to your website or emails.
How do I set up HootiePay?
In the app, tap the money icon to start HootiePay onboarding. Connect your payout account through the secure flow.
Once set up, you can accept online payments and choose when reports are released—including automatic release after payment.
Do I need inspectaHUB or HootiePay to use inspectagram?
No. You can use inspectagram on its own.
inspectaHUB connects scheduling, contracts and client intake to your reports.
HootiePay is our default payment solution for online payments and automatic report release once the invoice is paid. You can turn each on when you are ready.
Is there a free trial?
Yes—all new users get a free seven day trial prior to the Apple subscription starting.
Do you offer a deal if I sign up for longer than a month?
Yes—you’ll save a few hundred dollars when you sign up for our bi-annual plan.
Are inspectagram paid plans auto-renewed?
Yes—subscriptions renew automatically through the Apple Store unless canceled.
Do you need my personal payment details?
All iOS subscription payments are processed securely by Apple. We don’t collect or store your card details ourselves.
Team & Access Control
What is 'Team Inspect' and how does it work?
Team Inspect allows multiple inspectors to collaborate on the same report in real time, without overwriting each others sections. It’s perfect for mentoring, multi-inspector companies or fast-tracking new hires.
Can I invite other inspectors to my team?
Yes—owners can go to Profile > Team > Invite, enter inspector phone numbers and send them an invite.
Will other inspectors have access to my reports?
Only if they’re on your team and assigned to the report.
Who can see my reports?
Only inspectors inside your company. Reports live in your Archive and are not visible to anyone outside your team unless you share them.
Can I control what my inspectors see and do?
Yes—as the account owner, you control publishing, templates, contracts, scheduling and payments.
Can I prevent inspectors from doing side jobs?
Yes—you can require reports to be published only through your company account.
Customization & Templates
Can I customize my reports with inspectagram?
Yes—the templates are fully customizable. Customize once or create templates for specific job types.
Are there inspection templates included?
Yes—inspectagram comes with a selection of customizable templates. You can also build your own or lock a master template for consistency.
What templates are included?
Baseline Pro is the master template with every chapter. You can duplicate it, customize it or build your own from scratch using the Library.
Can inspectors create their own templates?
Only if you allow it. You decide who can create or edit templates—most companies lock this to ensure brand and legal consistency.
Features & Workflow
How does inspectagram help inspectors save time?
By combining photos, comments, issue tagging and report output in one flow, most inspectors cut 30–50% of the time they usually spend writing reports compared to traditional tools.
Do you have video?
Yes, but we strongly advise not to use video. Taking or sharing video may expose you to liability, privacy violations, theft accusations, defamation, misrepresentation, or unauthorized use—a major risk flagged by multiple law firms.
Can I work on reports from a desktop?
Yes. Log into inspectaHUB to review jobs, scheduling, agreements, permissions and report details from a desktop.
Can I work offline?
Yes. Take photos and notes without signal. Your report syncs when you reconnect.
For Real Estate Agents
What makes inspectagram different for real estate agents?
Our reports are visual, clear and easy to understand. Agents tell us they spend less time explaining results to buyers because the format helps clients see what's urgent and what's manageable at a glance.
Value & Differentiation
What makes inspectagram so different?
inspectagram was built by inspectors, lawyers, builders and agents—combining industry logic, legal accountability and time-saving design into one system.
Why is inspectagram better than other inspection apps?
We built this from the ground up for modern inspections—not just form-filling. inspectagram simplifies the job, protects you legally and keeps your day moving with less after-hours paperwork.
Compliance
Do you support TREC?
The TREC-compliant PDF is available from the “?” icon in the app. Complete your inspectagram report first, then fill the TREC form and link the report.
Do you support 4-Point, Wind Mitigation and environmental testing?
Yes. These are included as chapters in Baseline Pro. Turn them on when needed or duplicate the master and remove what you do not need.
Scheduling
Can I edit or cancel a booking after it is made?
Yes. Change the inspector, date, time or address. Add notes. Cancel if needed.
Can clients reschedule?
Yes. Clients can reschedule. You can confirm or adjust in inspectaHUB.
Can I embed scheduling on my website?
Yes. Embed the widget or share a secure booking link.
Agreements, Payments & Integrations
Can I attach my agreement and collect signatures?
Use the standard InterNACHI agreement we provide or upload your own. The client signs digitally and a copy is stored for the client, the inspector and your company.
Do you support payments and report release after payment?
Yes. With HootiePay connected you can accept online payments and choose when the report is released, including automatic release after payment.
Pricing & Refunds
Why is it so expensive?
inspectagram is an all-in-one platform with built-in legal tools, scheduling, payment, templates, and report logic. You’re paying for reliability and results—not just storage space.
Why is it so cheap?
We price fairly because we believe in modernizing the inspection industry—not draining your margins. Our pricing reflects our mission, not overhead bloat.
Does inspectagram provide refunds?
We don’t offer refunds; the app is managed through the iOS Apple Store.
Account Cancellation & Data
What is your cancellation policy?
You can cancel your subscription directly through your Apple account. Your subscription will stop at the end of the current billing cycle.
To delete your account on the app, go to Profile > Settings > Delete Me.
Support
Need help?
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