Help + Troubleshooting

For the best field experience, we recommend using inspectagram on your phone.

iPhone currently provides the most advanced experience, including AI Humanize directly in the app.

Android is newer and continues to advance. Some features work differently and performance can vary by device.

iPads and tablets can also run inspectagram, but the phone experience is currently the most advanced and is recommended for field use.

Always use the same login method you used when you created your account.

Apple → Continue with Apple
Google → Continue with Google
Email → Email + Password

We recommend Apple or Google sign-in when available because your password is managed through your existing Apple or Google account.

If you created your account using email and need a password reset, contact us. We can generate a new password for you. System-generated passwords cannot currently be customized.

If your school or program provided you with a free access code, you can redeem it when you create your account or from inside the app.

Go to:

Dashboard → Profile → Settings → Redeem Code

Tap the Profile icon in the bottom-right corner, then the Settings wheel in the top-right corner. Scroll down to Redeem Code and enter the code provided by your school or program.

Tip: Redeem your free access code before starting a paid subscription through Apple or Google.

f you have a free access code, redeem your code and cancel the paid Apple or Google subscription as soon as possible.

Apple and Google manage subscriptions purchased through their app stores. inspectagram cannot cancel or refund these subscriptions on your behalf.

Deleting the inspectagram app does not cancel your subscription. You must cancel it through your Apple or Google account.

During your initial setup, stay on the Library page until the download is complete.

Use a strong Wi-Fi or cellular connection and keep inspectagram open while it downloads.

This helps ensure your device is ready before you begin your first inspection.

inspectagram is designed to help you build your report as you inspect, rather than collecting everything and writing the report later.

Follow the workflow as you move through the property:

Capture Photo → Rate → Issue → Action → Report Statement

Document each item while you're standing in front of it. The more you complete in the field, the less work you have waiting afterward.

Whenever possible, start your inspection while you have a strong Wi-Fi or cellular connection.

If service becomes very weak, switch your phone to Airplane Mode or turn off cellular access for inspectagram rather than letting your phone continually try to connect using a weak signal.

Continue your inspection. When you're back on strong Wi-Fi or cellular service, reconnect and give inspectagram time to sync before closing the app.

Using Team Inspect? Make sure each device reconnects and has time to sync.

Yes. This is the recommended workflow.

Once your inspection is complete, review the report on your phone, make any necessary changes and publish when it's ready.

Inspect → Review → Publish → Invoice → Payment → Report Released

The desktop portal is optional. Use it if you prefer a larger screen for reviewing or editing a report.

Access it at:

admin.inspectagram.io

You do not need to move to desktop to finish your inspection. inspectagram is designed to let you inspect, review and publish from your phone.

The Android version of inspectagram is newer than the iPhone version and continues to advance. Some features currently work differently.

AI Humanize: On iPhone, Humanize is integrated directly into inspectagram. On Android, copy your content into ChatGPT, humanize it and paste it back into inspectagram.

Android devices may also experience longer syncing times. If inspectagram appears to be delayed, fully close the app, reopen it and allow it to reconnect.

Android performance can vary by device. For the best experience with inspectagram, we currently recommend:

• Google Pixel class devices

• Samsung Galaxy S24

• Samsung Galaxy S25

Other Android devices may also work with inspectagram. This list will continue to be updated as additional devices are tested.

Fully close inspectagram and reopen it to allow the app to reconnect.

If you use gesture navigation: Swipe up, open your recent apps and swipe inspectagram away.

If your phone has three navigation buttons: Tap Recent Apps and swipe inspectagram away.

Then reopen inspectagram and allow it time to reconnect and sync.

When a client books an inspection, an agreement can be assigned so the client can sign it electronically before the inspection.

If it hasn't been signed in advance, the agreement can also be signed on site. You'll find it at the bottom of the inspection template. Once signed on site, it is attached to the report.

Best practice: Have your client sign the agreement before the inspection whenever possible.

Once your inspection is complete, review your report and publish it when it's ready.

The basic workflow is:

Final Review → Publish → Report Details → Payment → Invoice → Payment → Report Released

Once payment is received, the published report is released to the client.